Consumer Duty for Front & Back Office
Overview
In July 2023, the FCA Consumer Duty came into force.
The obligations introduced as part of the new Duty were wide-ranging and affected all staff in firms within scope of the rules.
This course acts as a refresher course, providing a deeper insight into the Duty’s four outcomes and what they mean for your firm. An introductory version is available for those who are new to the Duty.
Who is this for?
This course is suitable for all staff within firms affected by the Consumer Duty.
This course can be used as a refresher for all staff within firms affected by the Consumer Duty or can be tailored for employees who have either joined the firm, or the financial services industry after implementation of the Duty.
Learning Outcomes
By the end of the workshop participants will be able to:
- Describe the main elements of the Consumer Duty
- Explain the four outcomes of the Duty
- Apply the key elements of the Duty to their own role with their firm
Course Details
- Introduction – the origins of the Consumer Duty
- The Consumer Duty structure:
- Consumer Principle
- Cross-cutting rules
- Conduct rule
- Deep dive into the four outcomes relevant to a firm in your sector:
- Products and services
- Price and value
- Consumer understanding
- Consumer support
- The FCA’s expectations of staff in different roles
- Case studies
Delivery
Have the flexibility to deliver your In-House training in-person by one of our trainers at your premises, or virtually via Zoom, Teams or Webex.
Find out more about your Virtual or In-Person training experience below.
Virtual Delivery
Our virtual training courses are designed to be every bit as engaging as our in-person courses. To achieve this, our trainers use market-leading technology and a range of training techniques to ensure high levels of interaction with participants. Courses include the use of:
- Virtual ‘break-out’ rooms: participants are divided into virtual rooms to facilitate small group discussion.
- Polling: multiple-choice questions, answered anonymously, allow the trainer to assess knowledge and understanding across the group.
- Case studies: true to life case studies and scenarios are used to highlight the practical application of theoretical knowledge.
- Messaging: participants can submit questions and comments, either to the whole group or privately to the trainer.
Additional Benefits:
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Recording: public course participants have the option to access a recording of the course for one month after the course. In-House clients also have the option to record their training for an additional fee.
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On-going Q&A: public course participants can access an ongoing Q&A facility allowing them to ask questions relating to the course.
In-Person Delivery
Our in-person training is delivered face to face at your offices, and includes:
- ‘In-the-moment’ questions & discussions: questions through conversations allow the trainer to assess knowledge and understanding across the group.
- Case studies: true to life case studies and scenarios are used to explore practical application of theoretical knowledge.
- Q&A: participants can ask questions during training, either to the whole group or privately to the trainer.
