Introduction to TCF and Culture
Overview
Treating customers fairly (TCF) has, for some time, been a key expectation placed on authorised firms and a driver of disciplinary actions from the regulator. TCF continues to be a regulatory priority, and for it to be effective it must be an integral part of each firm’s business culture. This means embedding the TCF principle into corporate strategy and building it into the firm’s culture and day-to-day operations.
This course explains TCF in detail and highlights how it links with the culture of the firm. It enables learners to appreciate what needs to be complied with this area, and why.
Course Details
- Treating customers fairly (TCF) - background and application
- Linking TCF and culture
- The key drivers of TCF
- The six outcomes of a TCF culture
- Disciplinary actions
- Assessment
Delivery
Have the flexibility to deliver your In-House training in-person by one of our trainers at your premises, or virtually via Zoom, Teams or Webex.
Find out more about your Virtual or In-Person training experience below.
Virtual Delivery
Our virtual training courses are designed to be every bit as engaging as our in-person courses. To achieve this, our trainers use market-leading technology and a range of training techniques to ensure high levels of interaction with participants. Courses include the use of:
- Virtual ‘break-out’ rooms: participants are divided into virtual rooms to facilitate small group discussion.
- Polling: multiple-choice questions, answered anonymously, allow the trainer to assess knowledge and understanding across the group.
- Case studies: true to life case studies and scenarios are used to highlight the practical application of theoretical knowledge.
- Messaging: participants can submit questions and comments, either to the whole group or privately to the trainer.
Additional Benefits:
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Recording: public course participants have the option to access a recording of the course for one month after the course. In-House clients also have the option to record their training for an additional fee.
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On-going Q&A: public course participants can access an ongoing Q&A facility allowing them to ask questions relating to the course.
In-Person Delivery
Our in-person training is delivered face to face at your offices, and includes:
- ‘In-the-moment’ questions & discussions: questions through conversations allow the trainer to assess knowledge and understanding across the group.
- Case studies: true to life case studies and scenarios are used to explore practical application of theoretical knowledge.
- Q&A: participants can ask questions during training, either to the whole group or privately to the trainer.