Treating Customers Fairly & Culture eLearning

Learning Styles

Overview

Treating customers fairly (TCF) has, for some time, been a key expectation placed on authorised firms and a driver of disciplinary actions from the regulator. TCF continues to be a regulatory priority, and for it to be effective it must be an integral part of each firm’s business culture. This means embedding the TCF principle into corporate strategy and building it into the firm’s culture and day-to-day operations.

This interactive eLearning module explains TCF in detail and highlights how it links with the culture of the firm. It enables learners to appreciate what needs to be complied with in this area, and why.

This module and the end assessment can be tailored to incorporate client-specific content.

Course Details

Treating customers fairly (TCF) - background and application
Linking TCF and culture
The key drivers of TCF
The six outcomes of a TCF culture
Disciplinary actions
Assessment

Delivery

Our interactive learning is delivered online, so all you need is an internet-connected device – we’ll do the rest.

We handle every part of the set-up process, from customising your individual Learning Management System (LMS), loading staff data, setting up a deployment and reminder schedule and reporting on progress.

In addition, administrators can also have access to all of these tools too, giving you the flexibility to be involved as much or as little as you prefer.