Overview
The FCA has made clear that the Consumer Duty is “not a once and done exercise”. As we approach the first anniversary of the Duty’s implementations, firms need to consider the best approach for ongoing training. This webinar will discuss the role of training in embedding the Duty into the culture of the firm.
In this session, Peter Haines, Director of GRC Training and a Consumer Duty Champion, and Nigel Sydenham, Director of Compliance Training. will discuss:
- A 360° approach to Consumer Duty learning
- Lessons learnt from initial training
- Pitfalls to avoid
Who should attend?
This webinar is intended for Compliance Officers, L&D staff and those responsible for overseeing and delivering Consumer Duty training within their firms.
Why should you attend?
Training plays a vital role in embedding the Duty within firms. By attending this webinar you will gain insight into the hallmarks of effective and robust training as well as an awareness of some of the pitfalls to avoid.
Speaker bios
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Nigel specialises in training boards, senior executives and other staff on the impact of regulation and regulatory change. He is a CFA Charterholder and Chartered Fellow of the CISI, with over 15 years’ industry experience. With a background in compliance in private banking and wealth management, Nigel has a particular interest in effective corporate governance and the management of compliance and regulatory risk. His interests also include issues relating to ESG and climate risk, conduct and culture (including non-financial misconduct), and all aspects of financial crime prevention, as well as the impact of fintech on compliance and regulation. |
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Peter has over 35 years’ experience in the field of regulation and compliance. A chartered accountant, Peter spent 6 years working with the UK’s SFA (now the FCA) and has headed up regional and global compliance functions at Paribas, UBS Investment Bank and Bank of America. Since 2006, Peter has specialised in training, focusing on boards, senior management and assisting the next generation of compliance officers. His coverage includes most areas of compliance and financial crime, corporate governance and risk management. His style is inclusive, interactive and based on practicalities, not just rules. As Director of GRC Training, he works closely with our clients to ensure that our programmes are tailored to their exact needs and meet, or surpass, their expectations. |