The FCA has made clear that many firms still have more to do in relation to the identification and support of vulnerable customers. Many firms are failing to identify vulnerable customers despite vulnerability being a very clear thread leading through each of the four Consumer Duty outcomes.
A failure to address vulnerabilities within a firm’s customer base will, in the eyes of the FCA, lead to a failure by that firm to comply with the Duty.
Overview
Vulnerability has been a constant thread running through the FCA’s consideration of each of the Duty’s outcomes. This session considers the steps that firms need to take to ensure they are treating their vulnerable customers fairly.
Peter Haines, Director of GRC Training and a Consumer Duty Champion, and Nigel Sydenham, Director of Compliance Training, will discuss:
- The FCA's expectation of firms
- How vulnerability relates to each of the outcomes
- Vulnerability and the board assessment
Who should attend?
This webinar is intended for Board Members, Compliance Officers and others who have responsibility for ensuring that their firm is treating vulnerable customers fairly.
Why should you attend?
The FCA has made clear that many firms still have more to do in relation to the identification and support of vulnerable customers. By attending this webinar you will gain insight into the way in which vulnerability impacts all of the Consumer Duty outcomes, as well as an awareness of some of the practical challenges firms face in meeting the regulator’s expectations.
Speaker bios
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Nigel specialises in training boards, senior executives and other staff on the impact of regulation and regulatory change. He is a CFA Charterholder and Chartered Fellow of the CISI, with over 15 years’ industry experience. With a background in compliance in private banking and wealth management, Nigel has a particular interest in effective corporate governance and the management of compliance and regulatory risk. His interests also include issues relating to ESG and climate risk, conduct and culture (including non-financial misconduct), and all aspects of financial crime prevention, as well as the impact of fintech on compliance and regulation. |
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Peter has over 35 years’ experience in the field of regulation and compliance. A chartered accountant, Peter spent 6 years working with the UK’s SFA (now the FCA) and has headed up regional and global compliance functions at Paribas, UBS Investment Bank and Bank of America. Since 2006, Peter has specialised in training, focusing on boards, senior management and assisting the next generation of compliance officers. His coverage includes most areas of compliance and financial crime, corporate governance and risk management. His style is inclusive, interactive and based on practicalities, not just rules. As Director of GRC Training, he works closely with our clients to ensure that our programmes are tailored to their exact needs and meet, or surpass, their expectations. |