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CONSUMER DUTY COURSES FOR 2025

The Consumer Duty

If you're an FCA-regulated firm looking for support in embedding the Consumer Duty and delivering the best outcomes for consumers, then you're in the right place.

Our range of Consumer Duty training resources are designed to support all staff across a firm and include:

  • Consumer Duty eLearning for your front & back office staff
  • In-person training for the front office & others responsible for ongoing compliance with the Duty
  • Consumer Duty Senior Management Briefing in-house training
  • Consumer Duty on-demand tutorials for those responsible for ongoing compliance with the Duty

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In a recent webinar by the Financial Conduct Authority (FCA), Sheldon Mills said:

“The Consumer Duty was never going to be a once and done act”. 

The FCA want to see firms continuously improving to deliver the best outcomes for consumers. It wants to see how firms are embedding the Duty, the outcomes consumers are getting and where potential issues are emerging.

Consumer Duty Courses & Ongoing Training

Our ongoing Consumer Duty training courses dive into the FCA’s expectations and include the behaviours required under the Duty, best practices in evidencing how you’re embedding the Duty, tips on how to tackle the practical challenges relating to the annual Board report, and more.

Consumer Duty: The New Normal eLearning

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Consumer Duty for Front & Back Office

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Consumer Duty: MI & The Board Report Workshop

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Consumer Duty Senior Management Briefing

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And if you prefer a tailored approach: We can customise your Consumer Duty eLearning module and in-house courses to meet your firm's requirements.

UNRIVALLED TRAINING EXPERTISE
"I’ve just done the Consumer Duty course and thought it was one of the best I’ve done – informative, pitched at the right level and well-structured."
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Consumer Duty For Compliance Staff

The Virtual Compliance Mentor (VCM) consists of a library of short video tutorials, webinar recordings and other learning resources in relation to the Consumer Duty and other Compliance and Financial Crime topics. One VCM licence provides 12 months of access or a range of learning content designed for Compliance and FCC staff.

  • Provide new Compliance staff with a high level of awareness of the Consumer Duty
  • Watch bite-sized video tutorials on-demand (see previews below)
  • Access additional Compliance and Financial Crime video tutorials 
  • Access Consumer Duty webinar recordings on-demand
  • Download related slide decks and other learning resources
  • Follow up with additional in-house training
146 T

Overview and Scope

A comprehensive outline of the FCA’s Consumer Duty, the role that it plays, how it fits in with other FCA initiatives and the key changes that it has introduced.

147 T

Culture, Governance and Accountability

A thorough review of the expectations placed on the Senior Management team to implement the Consumer Duty and be able to evidence its implementation.

148 T

Products and Services Outcome

A detailed review of first of the four required outcomes under the Consumer Duty – the products and services outcome.

149 T

Price and Value Outcome

A detailed review of second of the four required outcomes under the Consumer Duty – the price and value outcome.

150 T

Consumer Understanding Outcome

A detailed review of third of the four required outcomes under the Consumer Duty – the consumer understanding outcome.

151 T

Consumer Support Outcome

A detailed review of last of the four required outcomes under the Consumer Duty – the consumer support outcome.

Get in Touch

Whether you're looking for a one-off training session for a specific department in your firm, eLearning for your entire firm, or an in-depth briefing session for your Senior Management, get in touch and discover how our Consumer Duty training solutions can help your firm to comply with the FCA's expectations.

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