Skip to content
Consumer Duty Hero Quote (1)
NEW CONSUMER DUTY COURSES FOR 2024

The Consumer Duty

If you're an FCA-regulated firm looking for support in embedding the Consumer Duty and delivering the best outcomes for consumers, then you're in the right place.

Our range of Consumer Duty training resources are designed to support all staff across a firm and include:

  • Consumer Duty eLearning for your front & back office staff
  • In-person training for the front office & others responsible for ongoing compliance with the Duty
  • Consumer Duty Champion course for the Consumer Duty Champion and those supporting this individual
  • Consumer Duty Senior Management Briefing in-house training
  • Consumer Duty on-demand tutorials for those responsible for ongoing compliance with the Duty

Talk to us today

In a recent webinar by the Financial Conduct Authority (FCA), Sheldon Mills said:

“The Consumer Duty was never going to be a once and done act”. 

The FCA want to see firms continuously improving to deliver the best outcomes for consumers. It wants to see how firms are embedding the Duty, the outcomes consumers are getting and where potential issues are emerging.

Consumer Duty Courses & Ongoing Training

Our ongoing Consumer Duty training courses dive into the FCA’s expectations and include the behaviours required under the Duty, best practices in evidencing how you’re embedding the Duty, tips on how to tackle the practical challenges relating to the annual Board report, and more.

Consumer Duty: The New Normal eLearning

View course

Consumer Duty for Front & Back Office

View course

Consumer Duty: MI & The Board Report Workshop

View course

Consumer Duty Senior Management Briefing

View course

How to be an Effective Consumer Duty Champion

View course

Consumer Duty Champion Briefing Series

View course

And if you prefer a tailored approach: We can customise your Consumer Duty eLearning module and in-house courses to meet your firm's requirements.

UNRIVALLED TRAINING EXPERTISE
"I’ve just done the Consumer Duty course and thought it was one of the best I’ve done – informative, pitched at the right level and well-structured."
Get in touch

 

Regular Briefings & Ongoing Training Resources

Consumer Duty Champions and those responsible for embedding the Duty can enrol on our Consumer Duty Briefing Series; an ongoing series of live, virtual sessions. By enrolling on the series, participants will:

  • Discover the latest insights and experiences from the industry
  • Join the live sessions and watch their recordings on-demand
  • Access additional Consumer Duty-related video tutorials (see previews below)
  • Access Consumer Duty webinar recordings on-demand
  • Download related slide decks
  • Have the confidence that your firm is following best practices in embedding the Consumer Duty
146 T

Overview and Scope

A comprehensive outline of the FCA’s Consumer Duty, the role that it plays, how it fits in with other FCA initiatives and the key changes that it has introduced.

147 T

Culture, Governance and Accountability

A thorough review of the expectations placed on the Senior Management team to implement the Consumer Duty and be able to evidence its implementation.

148 T

Products and Services Outcome

A detailed review of first of the four required outcomes under the Consumer Duty – the products and services outcome.

149 T

Price and Value Outcome

A detailed review of second of the four required outcomes under the Consumer Duty – the price and value outcome.

150 T

Consumer Understanding Outcome

A detailed review of third of the four required outcomes under the Consumer Duty – the consumer understanding outcome.

151 T

Consumer Support Outcome

A detailed review of last of the four required outcomes under the Consumer Duty – the consumer support outcome.

Get in Touch

Whether you're looking for a one-off training session for a specific department in your firm, eLearning for your entire firm, or an in-depth briefing session for your Senior Management, get in touch and discover how our Consumer Duty training solutions can help your firm to comply with the FCA's expectations.

Your Cart